KMP Accessories Returns Policy
At KMP Accessories, we works very hard to provide you with the easiest product return process in the business. However, some conditions apply. Please review our return policy below and contact us for authorization.
If you need to return a product, please contact us within 10 days of purchase. All returns are subject to a 10% restocking fee. RMA numbers can be obtained by sending us an email at our Contact Us Page, or calling one of our knowledgeable Customer Care Representatives by phone. KMP Accessories reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt.
Some products however like Tire and Wheel Packages that have been installed, Wheels that have had tires mounted on them, Programmers / Tuners, Customer Calibrated Items / Custom Tunes, Power Adders (superchargers / turbo kits, nitrous systems), Ignition Parts, Crate engines / Short Blocks, Transmissions, Discontinued Items, Custom Ordered Items, Physical or Electronic Gift Cards, Items with a purchase date greater than 30 days.
MISSING / WRONG ITEMS SHIPPED
Please report any missing item by contacting us within 5 business days by one of the following ways; Contact Us Page.
In the case a replacement product was sent, we will send you a UPS return tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
We package all item(s) by the guidelines set forth by the shipping company. In case of a damaged item please contact KMP Accessories within 5 business days. We will reship the damaged item(s) after the damaged claim is processed with the shipping company and the damaged item is received back to our facility.
Please keep all packaging materials for damaged shipments. The shipping company will inspect the packaging materials for processing of the damage claim. The shipping company may contact the receiver to set up a convenient time to pick up and inspect the item.
If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
If your order has not arrived according to the tracking information email, please contact KMP Accessories within 10 business days. We will contact the shipping company and take the necessary steps to replace your order.
ORDER CHANGES AND CANCELLATIONS
Once an order has been placed with KMP Accessories / KMPAccessories.com, IT CANNOT BE CHANGED. Our shipping department works fast to process your order, and unfortunately, this doesn't allow for the ability to make changes or cancel orders. Often times your order is processed and shipped within minutes, so please ensure you double check that your order is correct before it is placed.
If you need to cancel an order, please contact us to set up a Return Merchandise Authorization (RMA) once you receive the shipment. Refusing an order upon delivery will cause a delay in the processing and may result in additional return shipping charges.
Address changes are only allowed on orders with typos in the street name, number or suite/Apt. number, city or zip code number. Please note the current UPS rates to intercept and change addresses is currently $30 per package. The customer will be responsible for this fee before address changes can be made. Orders shipped via SurePost/USPS cannot be changed. Please be sure to double check your shipping address before placing your order.
If you return a product without first contacting us through our Contact Us Page or calling us for a Return Merchandise Authorization (RMA) number, it will take up to 4 weeks to be processed and we may charge you a 10% restocking fee at our discretion. If your unauthorized return has not been processed within 4 weeks, please contact us in one of the two methods above.
UNDELIVERABLE OR REFUSED SHIPMENTS
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 4 weeks to be processed. We may charge you a 10% restocking fee at our discretion.