HOW TO RETURN AN ORDER
To return an order, please contact us, with detailed information regarding the return. We can only accept items that are in new condition and have never been installed, with original packaging. We cannot accept any used, previously installed, or damaged items. If an item is sent back to us used, previously installed and/or damaged, it will now become the property of KMP Accessories and no refund will be issued. All returns must include the provided Return Merchandise Authorization (RMA) form or RGA number, to help expedite the return process. We will then provide the Return Shipping Address for the return. Pictures of the parts being returned are also required. All returns are subject to a 20% Restocking Fee of the original purchase price. Some orders cannot be return – see the list of non-returnable orders below.
The buyer has 30 days from original purchase to initiate a return RMA and forward tracking information to us. No refund will be given for products that arrive after the 30 days from the original purchase date. Tracking information is required for all returns. When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of a KMP Accessories employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment. If an order is refused “Returned to Sender”, no refund will be issued. Buyer is responsible for all return shipping charges.
We will not accept a return of an item that is damaged or defective if it has been used/installed, please inspect all orders as soon as you receive them and contact us HERE within 72 hours.
WHAT TO DO IF I RECEIVED DAMAGED ORDER?
At KMP Accessories, we try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions. If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will set up a claim for the product. Once this claim has been processed by the courier, we will reach out to you to return the product and send out a replacement. If the order is damaged during shipment, KMP Accessories will replace the item free of charge once the return is complete.
Please note may request pictures to further assist with the completion of the claim.
The courier will reach out to you after the claim has been filed over the phone; please provide a reliable contact number when setting up your damage claim.
HOW DOES KMP ACCESSORIES HANDLE DEFECTIVE PRODUCTS?
If you receive a defective product, please contact us within 72 hours, and we will process your return or replacement free of shipping charge. Do Not Install the defective item. Contact us HERE to process your return.
In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, please contact the manufacturer directly to process your return. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customers, KMP Accessories will be happy to try to facilitate a thorough review of the claim, but we have no final say in the decision made by the manufacturer (i.e. approvals, denials, fees, etc.).
KMP Accessories also is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts. This includes any appointment scheduled for dyno/tuning of the vehicle.
Returns will not be given for the following items:
· KMP Accessories gift cards.
· Non-defective used or installed items.
· Wheels that have already been mounted and balance. (This includes wheels packages from KMP Accessories.)
· Chips and Handheld Tuners (aka: Programmers)
· All orders that required freight delivery.
· International orders that shipped outside of the United States.